Accessibility & Reasonable Adjustments

At 3Beam, we are committed to making our diagnostic and imaging services accessible, inclusive and respectful for everyone. We want all patients to feel safe, supported and able to access our services without disadvantage.

Our Commitment

We aim to:

  • Treat all patients, carers and visitors with dignity and respect

  • Provide fair and equal access to our services

  • Make reasonable adjustments so that people are not disadvantaged due to disability, health conditions, anxiety, communication needs, or personal circumstances

  • Meet our duties under the Equality Act 2010 and Care Quality Commission (CQC) Fundamental Standards

What Are Reasonable Adjustments?

Reasonable adjustments are changes we can make to help ensure you can access and use our services comfortably and safely.

These may include (but are not limited to):

Physical Access & Mobility

  • Step-free access where available

  • Assistance with positioning or transferring

  • Extra time for appointments

  • Seating support in waiting areas

Communication & Information

  • Clear explanations in plain language

  • Extra time to ask questions

  • Support for hearing or visual impairment

  • Written information where helpful

  • Use of interpreters where possible

Anxiety, Trauma & Neurodiversity

  • Additional reassurance before and during scans

  • Slower pace or breaks if needed

  • Adjustments for claustrophobia or sensory sensitivity

  • Calm, respectful communication at all times

Cultural, Religious & Personal Needs

  • Respect for modesty and privacy

  • Consideration of cultural or religious requirements

  • Gender preference for staff where reasonably possible

Children & Carers

  • Flexibility for patients attending with children

  • Additional explanation or reassurance

  • Space and time to support carers or dependants

How to Request an Adjustment

If you think you may need any adjustments:

  • Please tell us when booking your appointment, or

  • Speak to a member of staff when you arrive, or

  • Contact us in advance so we can plan appropriately

We will discuss your needs with you and agree on suitable adjustments wherever possible.

If You Have a Concern

If you feel that your accessibility needs have not been met, you can:

  • Speak to a member of staff

  • Ask to speak to a senior team member

  • Raise a concern through our complaints process

Your feedback helps us improve our service.

Our Ongoing Commitment

We regularly review our services to ensure they remain accessible and inclusive. Accessibility and reasonable adjustments are part of our clinical governance and quality improvement processes.

3Beam Limited
Diagnostic & Imaging Services
Harley Street, London

This statement is available in alternative formats on request.